address

city

phone

email

how did you hear about us? please Select... friend family member current client television magazine web search direct mail promotion from workplace

*if from company, where are you employed?

about your salon coordinator

when you called, what was the name of your salon coordinator?

Was the salon coordinator? (check all that apply)
professional friendly knowledgeable
accommodating able to answer all your questions

While scheduling your appointment was your coordinator? (check all that apply) prompt accommodating efficient friendly

did your salon coordinator? (check all that apply)
explain the different stylist experience level choices
explain the different pricing structure

the day of your appointment, was the salon coordinator? (check all that apply) friendly professional
offered a tour of facilities appointments accurate

What services did you have performed that day? (check all that apply)
haircut haircolour hairstyling (blowdry) hairstyling (updo for occasion) relaxer (straightening) gloss/glaze (for shine) manicure pedicure
acrylic nails (full set) acrylic nails (fill in) massage facial
body treatment/wrap/exfoliation reflexology permanent wave make-up waxing other

about your salon/spalon operator (service provider)

what was your operator's name?

were you greeted by your operator? please select... within 0-5 minutes of appt. within 5-10 minutes of appt. within 10-15 minutes of appt. more than 15 minutes of appt. more than 30 minutes of appt.

was your operator? (check all that apply)
professional knowledgeable friendly jr. stylist sr. artist
master artist master designer I do now know the operator's title

did your operator? (check all that apply)
introduce themselves have a thorough consultation with you
explain the products they used explain products for home-use

did you feel as though your operator for your services? (check one)
understood what I wanted and executed it as discussed
understood what I wanted but did not execute it as discussed
did not understand what I wanted, therefore did not execute it well

regarding your overall services

would you say that salon/spalon services were? please select... exceeded expectations met expectations less than expected had no idea what to expect

did you purchase products recommended by your operator for use at home? please select... yes, liked them yes, did not like them no, will purchase next time no, did not like

while you were leaving the salon? (check all that apply)
prompt checkout accurate checkout
salon coordinator answered questions thoroughly
made your next appointment

did the reception area? please select... exceeded expectations met expectations less than expected

did the service area? please select... exceeded expectations met expectations less than expected

did the Flow of appointments? please select... exceeded expectations met expectations less than expected

did the parking? please select... exceeded expectations met expectations less than expected

did the music? please select... exceeded expectations met expectations less than expected

did the ambiance? please select... exceeded expectations met expectations less than expected

will you visit T.Carlton's Salon/Spalon in the future? please select... yes no undecided

any additional comments would be greatly appreciated.

would your company be interested in receiving specially designed in-house promotions?

if yes, please provide us with the following information:

company name

company person

company telephone

company fax